To be fair, that really isn't a smart way to package sensitive electronics. Anyone who's bought a phone knows that it's cased within layers of cardboard and foam. Putting the screen so close to the surface is just asking for some kind of damage to happen.
Maybe I'm just a jaded fanboy who's ticked off at the big N right now, but I'd say they bear the lion's share of blame for what happened here.
Nah. Counterpoint, the packaging works as it’s there to protect the device during normal transport and no one mass complained about receiving cracked switch 2 screens. It’s not there for you to staple what looks like a larger than normal staple into the packaging.
Im actually on Ns side because ive done packaging for transport and logistics considerations before. And people will always do stupid shit and blame it on packaging
Also when was the last time phones came with styrofoam? Cause a polyfoam wrapper isn’t going to stop a stapler. And even i rarely see those in tablet and phone cases anymore
What foam insert are you referring to then. The most common is polyfoam and styrofoam but only one is used in phones and tablets but it won’t stop a stapler. If you have a third foam, you can let me know
Having a reasonable buffer area between the tech and the side of the box would, in fact, stop a stapler. This is why monitors, TVs, phones and tablets are usually packaged in boxes two-to-three times as deep as they need to be. To provide this reasonable margin for error. The type of buffer used is irrelevant, other than you trying to make me seem stupid, which I do not appreciate.
polyfoam wont because it's a thin layer meant to absorb impacts not stop sharp objects from going through. Styrofoam would stop a stapler cause it actually has a fair thickness but no one uses it for phones and tablets while they do for larger screens like tvs and monitors.
I'm not trying to make you seem stupid but when i point out only 2 types of foam are usually used in phone and tablet packaging and polyfoam is useless against sharp objects penetrating and asked you if you know of a third one. You can downvote all you want but dude, youre making yourself look stupid by claiming the foam used for phones is going to stop a stapler
And even aside from that, should people who design packaging be worried about idiots using a stapler on boxes with screens in them or is that just user error? How much idiot proofing should they put into it. Maybe putting a sign saying dont cut too deeply with a pen knife when opening this box for packaging should be next.
I mean even for gamestop employees, only one branch was dumb enough to do this
I assume he meant those thick foam like paper cartons that are in nearly all electronics packages that don't use styrofoam, and yes, either would stop a stapler because it normally puts more space than the length of a staple blade between the item and the outside.
Package design is on the manufacturer. If you’re buying a product for hundreds of dollars, yeah, it should be packaged in a way that not only presents the product correctly but in a way that adequately protects that investment from incurred damages, handling, transit.
Stapling the front screen is dumb but I don’t think it’s unreasonable to point out the packaging design flaw. If the screen is that close, it would fail under other types of puncture conditions.
Maybe you’re not supposed to purposely puncture the front of the box. I’ll point out that of all the sales of the switch 2 in the world, there’s one store employee that did this. Just how much are you supposed to pander to idiots?
Even if you want to claim liability, it’s a very simple case. Who do you think is responsible for replacing the switch 2s? Nintendo or gamestop? You think gamestop is going to be able to claim defective packaging from Nintendo? If not, then it’s pretty obvious whose fault it is
Anything could always be better. That’s not an argument. The qns is whether the packaging is fit for purpose, barring retards. And considering it’s one store in a global launch having this issues then it’s fine.
If there was mass reports of switch2s being received with cracked screens then I’d say they need to look at their packaging. But there isn’t
You’re simping pretty hard for Nintendo right now dude.
Packaging is part of the manufacturing design. There a million and one products out there that encounter failure edge cases. Are they all “packagings fault?” No probably not explicitly.
But that is part of the packaging design life cycle and companies should be cognizant and responsible for improving their packaging design based on failures in the field.
So it doesn’t matter whose fault it is. What matters is what Nintendo and GameStop do about it. And if one or both of them just says “not my fault” then fuck them.
Nah, i dont have a switch 2 nor am i going to buy it until it has more than just mario kart on it. I am pointing out the packaging is perfectly reasonable unlike people who think you should cater to every single retard encounter possibility, which is going to be impossible.
And im actually involved in packaging design for my firms exports so I understand that you cant solve retarded handling completely. In this case, i literally wouldnt even bother if i was nintendo to change packaging based on one stores failure
And gamestop has already admitted fault and stated they’ve confiscated staplers
I used to work in a body shop for repairing cars. I'd order, check in, and deliver all the various parts to the mechanics and techs. We repaired all manner of cars from various manufacturers.
Some manufacturers delivered their parts in the most minimal and shittiest of packaging, not caring about the rigors of transport and handling, letting tons of parts be destroyed because they'd rather put it on the customer and pinch pennies in packaging, so the CEOs could make even more money. Other manufacturers, though, took more pride in their work, and the packaging showed it, as those parts almost never arrived damaged (like Honda, for example).
Packaging is supposed to protect the product inside from typical transportation and handling. If an electronic distributor is putting sensitive electronic equipment, like a screen, directly next to thin surface cardboard, such that any bump on a sharp corner, drop, rock on the ground, or a staple would damage it, I'd put that directly on the manufacturer and distributor, for being so monumentally stupid that they wouldn't invest an extra penny or two to add foam or a card board separator to put distance between the item inside to the surface cardboard. It sounds identical to certain car manufacturers who packaged their plastic fascia bumpers in thin plastic (like something that holds the cereal in a cereal box), with no other protection, and then act surprised when they're scratched and gouged to hell when they arrive at their destination, putting more work on the techs to repair them, on the body shop guys to reject and return them, on the drivers to take them back and bring another one, and on the parts distributors for having to file a claim on them and reorder another part, just because the manufacturer wanted to pinch literal pennies on packaging.
Stapling a box is, admittedly, stupid if you don't know where the item is in the box, but a certain level of idiot proofing and packaging protection should be levied against the manufacturer, such that a staple shouldn't damage the thing inside.
If you've never dealt with mass package handling and transport, you probably don't understand how infuriating this issue can be. We see the motivation for this causing other issues too, society wide, where the pursuit and prioritization of money (i.e greed) is destroying us, through things like outsourcing, Chinesium knockoffs everywhere, open borders and mass non-white immigration to drive down wages, feminism to push women into the workforce run masse to drive labor costs down further, diversity in IT and coding resulting in ennumerable headaches and shit code, diversity hired building shittier products, such that it's sometimes killing people (like that bridge collapse by the all women engineer team), companies competing against each other in a death spiral of becoming cheaper and cheaper, making worse products with cheaper materials, to the detriment and harm of the people.
Nice giant post... But in this case, it's you at the body shop having a finished product, a complete 100% in good repair car, and slamming a hammer through it to attach a sales contract because you didn't have any tape on hand.
No it's not. Very small rocks on the ground were enough to damage parts, inside their packaging, for parts that were so large that they could only be dragged across the floor.
This is precisely what I'm talking about. Most people have no clue what's involved with mass shipment of products, and the absolutely shit level of protective packaging some manufacturers put their stuff in.
I mean Im involved with import export manufacturing on the container level so I know what youre talking about but even i dont think theres anything wrong with nintendos packaging. You can complain about greed but the fact is the packaging works? If some idiot hadnt stapled the boxes, the consumer would have received a working switch 2 like everyone else did
Do you inspect products before and after transit, to check for damage at the end point? There's a certain level of protection a package has to provide when it's moved individually by actual people, and not in containers, box trucks, or forklifts (where very little can be done to protect contents due to industrial mishaps), so that minor things like a staple, a rock on the ground, or a momentary impulse of force will damage the interior contents. Cheap packaging produces a lot more damaged products at the end point, but companies keep making cheap packaging because pennies saved over bulk boxing results in a slightly higher amount than replacing the damaged contents, because a lot of that damage burden is placed on middle men (like GameStop in this example).
The excuse that most people in this thread keep saying is that "but all electronics are now packaged like that", tacitly suggesting that nothing happens to electronics due to less protective packaging, which is false, and that it's fine because everyone does it, which is also false. Lots and lots of electronics get damaged in transit due to cheap packaging.
I don't disagree that the GameStop in question should have checked the contents before stapling something to the box, but the very need for them to check how bad the packaging is highlights how bad the problem actually is. If the contents were properly protected, they wouldn't need to check to see if a staple would damage it, because electronics used to be protected by foam or cardboard inserts to keep them away from the outside surface of the box.
But, what is worse to you, a single store's momentary incompetence damaging a product, or entire sectors becoming cheaper over time resulting in the damage seen from that store's momentary incompetence? I think the malignant greed of companies and the steady cheapening of society is far, far worse.
I dont get to inspect after transit because its in consumer hands by then. But if theres a problem ill definitely end up hearing about the claim. And even when moving by forklift or such, theres multiple steps where it can go wrong.
To give you a better idea i deal with furniture, so big bulky items. Packaging has to be impt for that because theyre heavy and expensive. It costs more to replace it than it does to bulk up the packaging. Otoh bulking up packaging also means it takes up more cubic space in a ctr meaning less loadability so you cant go overboard either. Plus packaging costs money, so thats another reason not to go overboard
With that being said. If my packaging had as little problems as nintendos did , I would consider that a win. And i consider the whole thing solely gamestops fault
You might have a point IF there were mass reports of nintendo switches arriving with cracked screens etc. but there arent, so nintendo isnt just shipping shit randomly like the first group of manufacturers you mention, and other than this particular incident where its clearly user error, i havent seen anyone else complain about the condition they got their switch 2 in. So in that case, is nintendo more like the first group of manufacturers you mention or more like honda?
The point stands, that if Nintendo, or any other electronics manufacturer, puts a screen directly against surface cardboard, they're incompetent and greedy. A simply cardboard insert to put space between the screen and outside cardboard is pennies, perhaps less than a penny, per box. At some level, I agree with you, that the manufacturer can't design their packaging to protect against everything, but...
This is how companies manipulate people into defending their greed, and you've fallen in the trap. Degradation of merit and quality has been accelerating due to rampant greed for decades, and here you are, defending it, by taking an isolated case of plausible deniability on a seller, and completely missing the forest for the trees. These companies are not worth defending. They absolutely deserve to be shamed for their penny pinching and greed.
On the course you're arguing for, we're going to keep seeing this degradation of merit and quality.
The point stands, that if Nintendo, or any other electronics manufacturer, puts a screen directly against surface cardboard, they're incompetent and greedy.
You, apparently, have not bought any handheld electronic devices since the early 2000s.
Another person actively defending the penny pinching and greed of manufacturers.
Evil people, greedy people, malignant people, don't get you from point A to point Z all in one go. They move you, step by step, to where they want you to go. They normalize and propagandize the virtues of B, while demonizing A. When people accept B as normal, they do the same thing to C, and then to D, and so on, until they get you to the end point. Through normalization and propaganda, they actually get the people they're subverting and hurting to actively defend what's happening.
Just because something has become normalized, does not make it right. Are you seriously trying to argue that the modern world is fine, because a majority might support it? Do you think a company's greed is fine, if all the other companies started practicing the same type of greed?
Is KiA2 not supposed to be more discerning of this type of behavior from companies?
Just checked the boxes of the last couple phones I purchased and my old Nexus 7.
All of them have the device screen face up directly behind the cardboard. There is nothing else between them. All of them would have had their screens destroyed by a staple through the box.
And why the fuck would anyone put a staple through the box anyway?
To be fair, I've never seen retail electronics packaging so thin that a frickin stapler can hurt the thing inside, usually there are thick paper cartons inside.
Did they ship this thing in something like those thin Amazon bags that clothes are shipped in?
I’d like to see the demographics of the employees at that gamestop.
Its NYC supposedly
WUZ!
thats all we need to know
To be fair, that really isn't a smart way to package sensitive electronics. Anyone who's bought a phone knows that it's cased within layers of cardboard and foam. Putting the screen so close to the surface is just asking for some kind of damage to happen.
Maybe I'm just a jaded fanboy who's ticked off at the big N right now, but I'd say they bear the lion's share of blame for what happened here.
Nah. Counterpoint, the packaging works as it’s there to protect the device during normal transport and no one mass complained about receiving cracked switch 2 screens. It’s not there for you to staple what looks like a larger than normal staple into the packaging.
Im actually on Ns side because ive done packaging for transport and logistics considerations before. And people will always do stupid shit and blame it on packaging
Also when was the last time phones came with styrofoam? Cause a polyfoam wrapper isn’t going to stop a stapler. And even i rarely see those in tablet and phone cases anymore
You're the only one who said styrofoam.
What foam insert are you referring to then. The most common is polyfoam and styrofoam but only one is used in phones and tablets but it won’t stop a stapler. If you have a third foam, you can let me know
Having a reasonable buffer area between the tech and the side of the box would, in fact, stop a stapler. This is why monitors, TVs, phones and tablets are usually packaged in boxes two-to-three times as deep as they need to be. To provide this reasonable margin for error. The type of buffer used is irrelevant, other than you trying to make me seem stupid, which I do not appreciate.
polyfoam wont because it's a thin layer meant to absorb impacts not stop sharp objects from going through. Styrofoam would stop a stapler cause it actually has a fair thickness but no one uses it for phones and tablets while they do for larger screens like tvs and monitors.
I'm not trying to make you seem stupid but when i point out only 2 types of foam are usually used in phone and tablet packaging and polyfoam is useless against sharp objects penetrating and asked you if you know of a third one. You can downvote all you want but dude, youre making yourself look stupid by claiming the foam used for phones is going to stop a stapler
And even aside from that, should people who design packaging be worried about idiots using a stapler on boxes with screens in them or is that just user error? How much idiot proofing should they put into it. Maybe putting a sign saying dont cut too deeply with a pen knife when opening this box for packaging should be next.
I mean even for gamestop employees, only one branch was dumb enough to do this
I assume he meant those thick foam like paper cartons that are in nearly all electronics packages that don't use styrofoam, and yes, either would stop a stapler because it normally puts more space than the length of a staple blade between the item and the outside.
Polyfoam? They’re not very thick, especially the ones used for phones and tablets. Theyre maybe one to 2 mm thick.
https://x.com/gamestop/status/1930688438342176780?s=46&t=faZuJrlTDWXL0cFU9llBmg
Gamestop responds
“Somehow blame Nintendo”
Package design is on the manufacturer. If you’re buying a product for hundreds of dollars, yeah, it should be packaged in a way that not only presents the product correctly but in a way that adequately protects that investment from incurred damages, handling, transit.
Stapling the front screen is dumb but I don’t think it’s unreasonable to point out the packaging design flaw. If the screen is that close, it would fail under other types of puncture conditions.
Maybe you’re not supposed to purposely puncture the front of the box. I’ll point out that of all the sales of the switch 2 in the world, there’s one store employee that did this. Just how much are you supposed to pander to idiots?
Even if you want to claim liability, it’s a very simple case. Who do you think is responsible for replacing the switch 2s? Nintendo or gamestop? You think gamestop is going to be able to claim defective packaging from Nintendo? If not, then it’s pretty obvious whose fault it is
Bruh.
Two things can be true at the same time.
The packaging could be better. The GameStop employee could be “not a dumbass”
But never, ever, underestimate the dumbass factor
Anything could always be better. That’s not an argument. The qns is whether the packaging is fit for purpose, barring retards. And considering it’s one store in a global launch having this issues then it’s fine.
If there was mass reports of switch2s being received with cracked screens then I’d say they need to look at their packaging. But there isn’t
You’re simping pretty hard for Nintendo right now dude.
Packaging is part of the manufacturing design. There a million and one products out there that encounter failure edge cases. Are they all “packagings fault?” No probably not explicitly.
But that is part of the packaging design life cycle and companies should be cognizant and responsible for improving their packaging design based on failures in the field.
So it doesn’t matter whose fault it is. What matters is what Nintendo and GameStop do about it. And if one or both of them just says “not my fault” then fuck them.
Nah, i dont have a switch 2 nor am i going to buy it until it has more than just mario kart on it. I am pointing out the packaging is perfectly reasonable unlike people who think you should cater to every single retard encounter possibility, which is going to be impossible.
And im actually involved in packaging design for my firms exports so I understand that you cant solve retarded handling completely. In this case, i literally wouldnt even bother if i was nintendo to change packaging based on one stores failure
And gamestop has already admitted fault and stated they’ve confiscated staplers
I used to work in a body shop for repairing cars. I'd order, check in, and deliver all the various parts to the mechanics and techs. We repaired all manner of cars from various manufacturers.
Some manufacturers delivered their parts in the most minimal and shittiest of packaging, not caring about the rigors of transport and handling, letting tons of parts be destroyed because they'd rather put it on the customer and pinch pennies in packaging, so the CEOs could make even more money. Other manufacturers, though, took more pride in their work, and the packaging showed it, as those parts almost never arrived damaged (like Honda, for example).
Packaging is supposed to protect the product inside from typical transportation and handling. If an electronic distributor is putting sensitive electronic equipment, like a screen, directly next to thin surface cardboard, such that any bump on a sharp corner, drop, rock on the ground, or a staple would damage it, I'd put that directly on the manufacturer and distributor, for being so monumentally stupid that they wouldn't invest an extra penny or two to add foam or a card board separator to put distance between the item inside to the surface cardboard. It sounds identical to certain car manufacturers who packaged their plastic fascia bumpers in thin plastic (like something that holds the cereal in a cereal box), with no other protection, and then act surprised when they're scratched and gouged to hell when they arrive at their destination, putting more work on the techs to repair them, on the body shop guys to reject and return them, on the drivers to take them back and bring another one, and on the parts distributors for having to file a claim on them and reorder another part, just because the manufacturer wanted to pinch literal pennies on packaging.
Stapling a box is, admittedly, stupid if you don't know where the item is in the box, but a certain level of idiot proofing and packaging protection should be levied against the manufacturer, such that a staple shouldn't damage the thing inside.
If you've never dealt with mass package handling and transport, you probably don't understand how infuriating this issue can be. We see the motivation for this causing other issues too, society wide, where the pursuit and prioritization of money (i.e greed) is destroying us, through things like outsourcing, Chinesium knockoffs everywhere, open borders and mass non-white immigration to drive down wages, feminism to push women into the workforce run masse to drive labor costs down further, diversity in IT and coding resulting in ennumerable headaches and shit code, diversity hired building shittier products, such that it's sometimes killing people (like that bridge collapse by the all women engineer team), companies competing against each other in a death spiral of becoming cheaper and cheaper, making worse products with cheaper materials, to the detriment and harm of the people.
Nice giant post... But in this case, it's you at the body shop having a finished product, a complete 100% in good repair car, and slamming a hammer through it to attach a sales contract because you didn't have any tape on hand.
No it's not. Very small rocks on the ground were enough to damage parts, inside their packaging, for parts that were so large that they could only be dragged across the floor.
This is precisely what I'm talking about. Most people have no clue what's involved with mass shipment of products, and the absolutely shit level of protective packaging some manufacturers put their stuff in.
I mean Im involved with import export manufacturing on the container level so I know what youre talking about but even i dont think theres anything wrong with nintendos packaging. You can complain about greed but the fact is the packaging works? If some idiot hadnt stapled the boxes, the consumer would have received a working switch 2 like everyone else did
Do you inspect products before and after transit, to check for damage at the end point? There's a certain level of protection a package has to provide when it's moved individually by actual people, and not in containers, box trucks, or forklifts (where very little can be done to protect contents due to industrial mishaps), so that minor things like a staple, a rock on the ground, or a momentary impulse of force will damage the interior contents. Cheap packaging produces a lot more damaged products at the end point, but companies keep making cheap packaging because pennies saved over bulk boxing results in a slightly higher amount than replacing the damaged contents, because a lot of that damage burden is placed on middle men (like GameStop in this example).
The excuse that most people in this thread keep saying is that "but all electronics are now packaged like that", tacitly suggesting that nothing happens to electronics due to less protective packaging, which is false, and that it's fine because everyone does it, which is also false. Lots and lots of electronics get damaged in transit due to cheap packaging.
I don't disagree that the GameStop in question should have checked the contents before stapling something to the box, but the very need for them to check how bad the packaging is highlights how bad the problem actually is. If the contents were properly protected, they wouldn't need to check to see if a staple would damage it, because electronics used to be protected by foam or cardboard inserts to keep them away from the outside surface of the box.
But, what is worse to you, a single store's momentary incompetence damaging a product, or entire sectors becoming cheaper over time resulting in the damage seen from that store's momentary incompetence? I think the malignant greed of companies and the steady cheapening of society is far, far worse.
I dont get to inspect after transit because its in consumer hands by then. But if theres a problem ill definitely end up hearing about the claim. And even when moving by forklift or such, theres multiple steps where it can go wrong.
To give you a better idea i deal with furniture, so big bulky items. Packaging has to be impt for that because theyre heavy and expensive. It costs more to replace it than it does to bulk up the packaging. Otoh bulking up packaging also means it takes up more cubic space in a ctr meaning less loadability so you cant go overboard either. Plus packaging costs money, so thats another reason not to go overboard
With that being said. If my packaging had as little problems as nintendos did , I would consider that a win. And i consider the whole thing solely gamestops fault
You might have a point IF there were mass reports of nintendo switches arriving with cracked screens etc. but there arent, so nintendo isnt just shipping shit randomly like the first group of manufacturers you mention, and other than this particular incident where its clearly user error, i havent seen anyone else complain about the condition they got their switch 2 in. So in that case, is nintendo more like the first group of manufacturers you mention or more like honda?
The point stands, that if Nintendo, or any other electronics manufacturer, puts a screen directly against surface cardboard, they're incompetent and greedy. A simply cardboard insert to put space between the screen and outside cardboard is pennies, perhaps less than a penny, per box. At some level, I agree with you, that the manufacturer can't design their packaging to protect against everything, but...
This is how companies manipulate people into defending their greed, and you've fallen in the trap. Degradation of merit and quality has been accelerating due to rampant greed for decades, and here you are, defending it, by taking an isolated case of plausible deniability on a seller, and completely missing the forest for the trees. These companies are not worth defending. They absolutely deserve to be shamed for their penny pinching and greed.
On the course you're arguing for, we're going to keep seeing this degradation of merit and quality.
You, apparently, have not bought any handheld electronic devices since the early 2000s.
Another person actively defending the penny pinching and greed of manufacturers.
Evil people, greedy people, malignant people, don't get you from point A to point Z all in one go. They move you, step by step, to where they want you to go. They normalize and propagandize the virtues of B, while demonizing A. When people accept B as normal, they do the same thing to C, and then to D, and so on, until they get you to the end point. Through normalization and propaganda, they actually get the people they're subverting and hurting to actively defend what's happening.
Just because something has become normalized, does not make it right. Are you seriously trying to argue that the modern world is fine, because a majority might support it? Do you think a company's greed is fine, if all the other companies started practicing the same type of greed?
Is KiA2 not supposed to be more discerning of this type of behavior from companies?
"I threw my unopened box in the fire. It ruined it. This is on the manufacturer for not making it fireproof."
Just checked the boxes of the last couple phones I purchased and my old Nexus 7.
All of them have the device screen face up directly behind the cardboard. There is nothing else between them. All of them would have had their screens destroyed by a staple through the box.
And why the fuck would anyone put a staple through the box anyway?
Supposedly their A/C is broken, so the tape they'd usually use wouldn't stick.
That’s…actually such a dumb reason i wouldn’t have thought of it
Its easier than tape
Fuck nintendont, regardless.
To be fair, I've never seen retail electronics packaging so thin that a frickin stapler can hurt the thing inside, usually there are thick paper cartons inside.
Did they ship this thing in something like those thin Amazon bags that clothes are shipped in?
From the photos it doesnt seem like a normal stapler size. But i guess they didn’t think anyone would be dumb enough to stapler it
Might be an industrial stapler, those get pretty big. Not sure why you would use that for receipts though.
Maybe it was the closest nearby. I mean these were probably done in the storeroom