It would have been really easy and professional to just say "Patreon discounts no longer apply to OEM merchandise" or "Patreon discounts have a maximum of $100 per order for all future orders to protect our ability to make money"
I was curious so I looked more into the thread and apparently the guy who did that deal donated to their disaster relief fund presumably after seeing the complaint, so I assume it was never brought to his attention in the first place. https://x.com/pnwguerrilla/status/1961162013327200492 "Bullying works" is the response. Odd.
I don't know some seem to love it, but not being a pussy and acting like an adult are not mutually exclusive behaviors.
Look, I’m willing to give you the benefit of the doubt that you’re getting at arbitrage here, and I agree you can blame people for that, but this isn’t arbitrage. This is a dumb faggot crashing out because he made an oversight designing his system and can’t handle it maturely. The coupon was only available to this guy as a Patreon reward. Does that sound like a guy who was likely trying to exploit a loophole? What’s your theory of mind here? Because mine is that this guy—who, again, only gets this discount because he donates money on a monthly basis—thought something like “oh, hey, the store I like is selling a product I like. I’ll buy it. It’s nice that I get [X%] off for being a Patreon supporter!”
A good way for the store owner to have handled this is DM’ing the guy to say “look, I overlooked this, the coupon shouldn’t have worked,” and then depending on exactly how bad this is for his financial position, either eat the damages this time and fix it going forward, or try to get his Patreon member who he already knows is a loyal supporter of his to agree to something else. There is no world in which a passive aggressive meltdown where you imply you could “lose” his order but keep the money is appropriate. Nor is it appropriate to crow victory over having “bullied” your supporter into giving you more money by semi-publicly shaming him over your mistake.
Really seems like he is stirring up drama for greater impressions and reach and its working out for him.
He could have quietly changed the policy and be accountable for his own mistake. Instead blamed the customer, whines and moans about what the customer did to him.
"Bullying works". He needs to hold his frame better instead of going straight into a bitch fit about how his customer took advantage of his mistake.
Nevermind just whiny, borderline retarded/female. Customers aren't supposed to read your mind to know your margins. If you know they're too tight for discounts just put "not eligible for coupons" on the items. Otherwise they're going to presume competence and take your word at face value.
And if you forgot about the coupon and got a big order like that, then sending an email saying "hey man, our bad, we weren't intending to allow double discounts on those items. We'll honor the terms, but wanted to let you know we're actually losing money like this if that impacts your decision" is less likely to lose customers rather than bitching on social media about someone making a legit and straightforward purchase.
Especially since the coupon is only available to Patreon supporters. You already know this customer likes you! He probably wasn’t intending to fuck you out of money, and in fact would very likely not want to do that. One polite DM may very well have gotten the order cancelled with no drama. Instead he’s made a circus out of berating a customer who gives him money for nothing on a monthly basis.
Not looking like a greedy, whiny faggot is worth way more than $500.
It would have been really easy and professional to just say "Patreon discounts no longer apply to OEM merchandise" or "Patreon discounts have a maximum of $100 per order for all future orders to protect our ability to make money"
I was curious so I looked more into the thread and apparently the guy who did that deal donated to their disaster relief fund presumably after seeing the complaint, so I assume it was never brought to his attention in the first place. https://x.com/pnwguerrilla/status/1961162013327200492 "Bullying works" is the response. Odd.
I don't know some seem to love it, but not being a pussy and acting like an adult are not mutually exclusive behaviors.
Sure sounds like he designed his discount system unwisely. You can't blame a consumer for making rational decisions.
He doesn't appear to blame him in his comments but he does so in a very passive aggressive way.
Definitely not exactly the diplomatic way to approach this subject / screw up.
How much money do I have to donate to this faggot until I’m no longer jewish?
Look, I’m willing to give you the benefit of the doubt that you’re getting at arbitrage here, and I agree you can blame people for that, but this isn’t arbitrage. This is a dumb faggot crashing out because he made an oversight designing his system and can’t handle it maturely. The coupon was only available to this guy as a Patreon reward. Does that sound like a guy who was likely trying to exploit a loophole? What’s your theory of mind here? Because mine is that this guy—who, again, only gets this discount because he donates money on a monthly basis—thought something like “oh, hey, the store I like is selling a product I like. I’ll buy it. It’s nice that I get [X%] off for being a Patreon supporter!”
A good way for the store owner to have handled this is DM’ing the guy to say “look, I overlooked this, the coupon shouldn’t have worked,” and then depending on exactly how bad this is for his financial position, either eat the damages this time and fix it going forward, or try to get his Patreon member who he already knows is a loyal supporter of his to agree to something else. There is no world in which a passive aggressive meltdown where you imply you could “lose” his order but keep the money is appropriate. Nor is it appropriate to crow victory over having “bullied” your supporter into giving you more money by semi-publicly shaming him over your mistake.
Comment Reported for: Rule 16 - Identity Attacks
Comment Removed for: Rule 16 - Identity Attacks
Asserting intertemporal jewish racial conspiracy
Rent fucking free
Yea, this behavior seems very weird.
Really seems like he is stirring up drama for greater impressions and reach and its working out for him.
He could have quietly changed the policy and be accountable for his own mistake. Instead blamed the customer, whines and moans about what the customer did to him.
"Bullying works". He needs to hold his frame better instead of going straight into a bitch fit about how his customer took advantage of his mistake.
Nevermind just whiny, borderline retarded/female. Customers aren't supposed to read your mind to know your margins. If you know they're too tight for discounts just put "not eligible for coupons" on the items. Otherwise they're going to presume competence and take your word at face value.
And if you forgot about the coupon and got a big order like that, then sending an email saying "hey man, our bad, we weren't intending to allow double discounts on those items. We'll honor the terms, but wanted to let you know we're actually losing money like this if that impacts your decision" is less likely to lose customers rather than bitching on social media about someone making a legit and straightforward purchase.
Good points, especially considering this guy is apparently an online personality and goodwill with his audience is so important.
Especially since the coupon is only available to Patreon supporters. You already know this customer likes you! He probably wasn’t intending to fuck you out of money, and in fact would very likely not want to do that. One polite DM may very well have gotten the order cancelled with no drama. Instead he’s made a circus out of berating a customer who gives him money for nothing on a monthly basis.