You're looking at this all wrong. This is great customer service! They knew the feds would break in to the safe anyway, probably making it unusable, so they just let them in so that their customer's "safe" wouldn't be destroyed!
"My safe survived a fed raid in perfectly usable condition! 5 stars!!!"
Honestly that would have been the perfect comeback for the company on twitter. They'd have still been raked over the coals, but it's better than turning off comments and going dark.
You're looking at this all wrong. This is great customer service! They knew the feds would break in to the safe anyway, probably making it unusable, so they just let them in so that their customer's "safe" wouldn't be destroyed!
"My safe survived a fed raid in perfectly usable condition! 5 stars!!!"
Honestly that would have been the perfect comeback for the company on twitter. They'd have still been raked over the coals, but it's better than turning off comments and going dark.
At least it would show them having a sense of humor, instead of just being cowards.
They still deserve to lose everything, but its a small step up.