Heh. It sounds like the company was beta testing in production environment with a captive audience.
A better strategy would have been to offer an incentive to use the app, but allow other forms of payment, so when the app goes tits up, the entire event does not grind to a halt which screws not only attendees, but the businesses there as well.
To me, it sounds like they're trying to test how dysfunctional they can make the payment systems before people refuse to use them.
They made this app mandatory and people still showed up.
The app didn't work, and people went to the tech support tent, instead of leaving.
The tech support tent was a gong show and couldn't fix the problem, so people stayed and tried to use their credit cards.
These people are sheep, as cliche as the term is. They will endure any amount of abuse (while complaining, of course) if they're told they have to and everyone else is doing it.
...and people still showed up. [...] ...so people stayed...
These people are sheep, as cliche as the term is. They will endure any amount of abuse (while complaining, of course) if they're told they have to and everyone else is doing it.
People wanted to try food. They wanted things to work out so that might happen, despite seemingly minor obstacles.
They are presented bait and a positive rationale for the hook. It's up to you and me to convince them not to bite when these things come up.
Heh. It sounds like the company was beta testing in production environment with a captive audience.
A better strategy would have been to offer an incentive to use the app, but allow other forms of payment, so when the app goes tits up, the entire event does not grind to a halt which screws not only attendees, but the businesses there as well.
To me, it sounds like they're trying to test how dysfunctional they can make the payment systems before people refuse to use them.
They made this app mandatory and people still showed up.
The app didn't work, and people went to the tech support tent, instead of leaving.
The tech support tent was a gong show and couldn't fix the problem, so people stayed and tried to use their credit cards.
These people are sheep, as cliche as the term is. They will endure any amount of abuse (while complaining, of course) if they're told they have to and everyone else is doing it.
I would have been gone at "mandatory phone app".
People wanted to try food. They wanted things to work out so that might happen, despite seemingly minor obstacles.
They are presented bait and a positive rationale for the hook. It's up to you and me to convince them not to bite when these things come up.