the manager had the audacity to come shake you down for the gratuity.
I don't know if its the same in Canada, but at least here the company is forced to cover the wages if they don't make enough in tips to reach a certain level. So its probably a common thing to make sure he doesn't have to give up his money.
Quebec minimum wage is $16.10. Canada doesn't have any of those ridiculous crazy low hourly server wages expecting customers to subsidize them up to the legal threshold.
The manager unsolicitedly coming over to argue about a tip dispute that their entitled staff started, with anything other than an apology & perhaps a comp, is egregious.
Yeah in that case its absolutely over the line and the kind of thing that should tank a business entirely to have someone in thier management having the gall to try and shake you down for money.
Its one thing for an entry level employee to make that mistake, but the actual people running it is a sign that its enshrined and a genuine problem.
I don't know if its the same in Canada, but at least here the company is forced to cover the wages if they don't make enough in tips to reach a certain level. So its probably a common thing to make sure he doesn't have to give up his money.
Quebec minimum wage is $16.10. Canada doesn't have any of those ridiculous crazy low hourly server wages expecting customers to subsidize them up to the legal threshold.
The manager unsolicitedly coming over to argue about a tip dispute that their entitled staff started, with anything other than an apology & perhaps a comp, is egregious.
Yeah in that case its absolutely over the line and the kind of thing that should tank a business entirely to have someone in thier management having the gall to try and shake you down for money.
Its one thing for an entry level employee to make that mistake, but the actual people running it is a sign that its enshrined and a genuine problem.