It could have been First Street and that operator would have screwed it up. “Turn the person over, wait five minutes, then turn back over and see if awake again. Still no? We are sorry for inconvenience. Please wait I send you to advanced operator, wait time estimate 20mins. Hellu this is advanced operator have you turned the person over, waited five minutes, and turned back over to see if still alive. Please do again and confirm for me.”