What a no. 2 Phillips screwdriver was.
And Yes. It was a woman.
That is all
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I've read that this is common with Gen Z, so many of them have never used tools that they are functionally incapable of handling minor repairs in their housing.
Which isn't helped by places flat out forbidding occupants from making those repairs if they aren't the homeowner. Not that those renting can otherwise expect a reasonable timetable for repairs to actually happen.