Musk seems to think countries are sports teams
(twitter.com)
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Wrong again. They were the cheapest people in the 90s who could read from a basic troubleshooting script on the phone.
That's it.
Beyond that it's just their verminous nepotism.
I think you're confusing the call center Indians from the IT ones. Nepotism doesn't explain why American companies hire them.
No that literally is the reason.
They aren't like people. Talking to them isn't a dialogue, they're just imitating human speech to try and get what they want from you, and any agreement invariably ends up with importing more pajeets.
Hiring them for menial phone jobs is exactly how this happened.