Valve will see you in court.
(media.scored.co)
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Arbitration is expensive when too many people have an issue. Forcing them to take the expense of a lawsuit probably reduces the number of cases they have to deal with.
Lawyers and losing in court is also expensive for Valve.
I suspect a company giving-up trying to force arbitration, was not entertained by the courts when sued ( meaning, lawsuit would proceed ).
I'm guessing it reached the expense tipping point.