Mind Games
(media.scored.co)
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What did they do?
Extremely downplayed or in some cases outright denied that you would be required to link a Playstation account to the game to play it, after they disabled it on launch. Leading to a lot of people being told they would lose access to their game after they had already bought it, and then had multiple people at thier company mock people being upset about it.
It went bad enough that Steam waived their refund restrictions for the game and offered it for people with 100s of hours.
After that they've been nerfing a TON of shit, hence the defections (combine that with the bots ragdolling players WAY the hell to much)
The Bots have been overpowered since release and the huge fucking power gap between them and the Bugs is so bad I don't even understand it. Double so because you can just go start doing Bot missions from the outset without being told they are legions harder, which is a great way to instantly ruin new players desire to get into it.
Also, PVE game "balance player nerfs." Always a sign of a bad dev.