Boomers are truly a unique generation
(twitter.com)
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I mean, other than the fact that Microsoft just shuffled everything around and made it harder to get to the legacy features some people used all the time that they just didn't remove outright its pretty much the same. However, I could absolutely see someone in their 70's just kinda give up on adapting to the new layout and "features" out of pure "what's even the point" if they're not using it professionally anymore.
Yeah entire decades of neural pathways can be super hard to change, nearly impossible once you hit a certain age.