Not even just regulation, just sheer time wasting to get you to give up and leave them alone.
I think almost all of us have called a business to get a problem sorted, only to spend hours trying to wrangle an automated robot voice to eventually give up and connect us to a live person who fixes the problem in 2 minutes. Unless the robot lady connected us to the wrong department and now its double the hold time. Or an Indian with an accent so thick you cannot understand a single word.
I think this shows that even without regulation, they would still obfuscate everything in a similar manner just to avoid taking any responsibility or having to hire extra help. The regulations might have started the issue, but most of them are pretty comfy using them as cover for their own incompetence a lot of the time.
Yes, I've noticed that as well. In my line of work, I actually think some of the added bureaucracy was just added to ensure that anyone who gets through it truly actually should be someone who gets through it (a filtration mechanism) BUT the reason my company does this is because the government regulations that have been implemented don't allow our company to help people unless they truly need it. Were the government to relax regulations, we wouldn't need so many bureaucratic layers designed to weed people out.
Companies I've worked for in the past have had no such regulations, they simply wanted to filter out as many customers as possible. Ironically, the ones that got through were usually the most angry, or became such because of the process, meaning they couldn't be helped in any satisfying way anyway.
It was entirely so the people in charge of answering the customers could also wear multiple other hats and cut the amount of employees down to "if one person calls out the whole operation falls apart" levels.
Like always, the government and the corporate are competing to see who can fuck each other into letting them be on top, and at the end of the day the person who actually needs something is left in the middle holding whatever is left.
Not even just regulation, just sheer time wasting to get you to give up and leave them alone.
I think almost all of us have called a business to get a problem sorted, only to spend hours trying to wrangle an automated robot voice to eventually give up and connect us to a live person who fixes the problem in 2 minutes. Unless the robot lady connected us to the wrong department and now its double the hold time. Or an Indian with an accent so thick you cannot understand a single word.
I think this shows that even without regulation, they would still obfuscate everything in a similar manner just to avoid taking any responsibility or having to hire extra help. The regulations might have started the issue, but most of them are pretty comfy using them as cover for their own incompetence a lot of the time.
Yes, I've noticed that as well. In my line of work, I actually think some of the added bureaucracy was just added to ensure that anyone who gets through it truly actually should be someone who gets through it (a filtration mechanism) BUT the reason my company does this is because the government regulations that have been implemented don't allow our company to help people unless they truly need it. Were the government to relax regulations, we wouldn't need so many bureaucratic layers designed to weed people out.
Companies I've worked for in the past have had no such regulations, they simply wanted to filter out as many customers as possible. Ironically, the ones that got through were usually the most angry, or became such because of the process, meaning they couldn't be helped in any satisfying way anyway.
It was entirely so the people in charge of answering the customers could also wear multiple other hats and cut the amount of employees down to "if one person calls out the whole operation falls apart" levels.
Like always, the government and the corporate are competing to see who can fuck each other into letting them be on top, and at the end of the day the person who actually needs something is left in the middle holding whatever is left.