Why did the customer use a coupon I gave him and expect it to do exactly what I said it would do? Why didn't the customer intuit that I was bad at this and run my business for me?
Are you fucking serious? The way this played out was high trust. Seller honored his own agreements and fixed his mistake. Once buyer was aware seller was retarded, he donated to seller's fund to make it right. That's about as high-trust as you can get. No one took advantage, everyone honored their agreements. The seller playing victim on Twitter instead of just saying, "coupons aren't valid on these items," is the only part of this that wasn't ideal.
Edit: That and the cringe "bullying works" post instead of just giving thanks for the donation.
Why did the customer use a coupon I gave him and expect it to do exactly what I said it would do? Why didn't the customer intuit that I was bad at this and run my business for me?
Your spiel here shows you’re incapable of existing in a high trust society. Let me help you understand what an actual high trust society looks like:
Jim owns a dollar store, his overhead is decent enough he decides to give a coupon to his regulars because he cares about his customers and appreciates their business.
Jim is now making enough at the dollar store so he decides to add radios, nothing huge price wise, but far higher than anything he sold before, he also decides to do so with a low overhead because he values his customers.
Jim starts rolling out the radios and Bob, one of his regulars still hasn’t used his coupon for the dollar store, Bob would sure love a radio and technically his coupon would work because it covers anything in the store.
Bob, not being a retarded piece of shit, also realizes that the coupon was meant for things far cheaper than the radio.
Bob warns Jim that he made a mistake and that he could lose his shirt if he doesn’t change the coupons.
The seller overreacted, sure, but the customer knew exactly what they were doing.
Do you understand why you had to make it a dollar store in your example? Do you understand why you had to reiterate "dollar store" three times in your example?
It's because without adding a reasonable expectation of item values offered to the example, it doesn't work.
If you think using the coupon unacceptable in this case, why do you suggest it would be acceptable in those cases? Do you think taking advantage of a larger group of people is more "high-trust?"
Why isn't there even more of a burden to warn them? With the larger reach, surely they're even more at risk in a situation like that.
I know why you did it. But "it's a dollar store," sounds far more reasonable than, "the customer is expected to know the value of everything in the store," which is what you're actually saying. You're making something seem obvious instead of saying that you expect the customer to look through the entire catalog to determine the average prices of goods and what was added when.
And we're also not talking about a brick and mortar shop with a regular clientele, which is also something you added for extra feels. It's the same reason you gave them names. To project an image on it that differs from reality. We're talking about e-commerce open to hundreds of millions of customers. The scale is different and if a vendor wants to sell at such a scale, they need to be prepared for it.
If he wanted to be on a first name basis with his customers, he should sell in person to a local community. But he is not Jim selling to Bob. He's a representative of "ODGG, LLC" selling to the mass market. It is not reasonable to expect someone shopping on-line to know if a website is a 3 person company, 50 person company, or 100k person company.
Are you fucking serious? The way this played out was high trust. Seller honored his own agreements and fixed his mistake. Once buyer was aware seller was retarded, he donated to seller's fund to make it right. That's about as high-trust as you can get. No one took advantage, everyone honored their agreements. The seller playing victim on Twitter instead of just saying, "coupons aren't valid on these items," is the only part of this that wasn't ideal.
Edit: That and the cringe "bullying works" post instead of just giving thanks for the donation.
Your spiel here shows you’re incapable of existing in a high trust society. Let me help you understand what an actual high trust society looks like:
The seller overreacted, sure, but the customer knew exactly what they were doing.
Do you understand why you had to make it a dollar store in your example? Do you understand why you had to reiterate "dollar store" three times in your example?
It's because without adding a reasonable expectation of item values offered to the example, it doesn't work.
Do you understand the reason I made the comparison is everything else the guy sells in not in the price range of thermals?
Let's revisit this:
If you think using the coupon unacceptable in this case, why do you suggest it would be acceptable in those cases? Do you think taking advantage of a larger group of people is more "high-trust?"
Why isn't there even more of a burden to warn them? With the larger reach, surely they're even more at risk in a situation like that.
I know why you did it. But "it's a dollar store," sounds far more reasonable than, "the customer is expected to know the value of everything in the store," which is what you're actually saying. You're making something seem obvious instead of saying that you expect the customer to look through the entire catalog to determine the average prices of goods and what was added when.
And we're also not talking about a brick and mortar shop with a regular clientele, which is also something you added for extra feels. It's the same reason you gave them names. To project an image on it that differs from reality. We're talking about e-commerce open to hundreds of millions of customers. The scale is different and if a vendor wants to sell at such a scale, they need to be prepared for it.
If he wanted to be on a first name basis with his customers, he should sell in person to a local community. But he is not Jim selling to Bob. He's a representative of "ODGG, LLC" selling to the mass market. It is not reasonable to expect someone shopping on-line to know if a website is a 3 person company, 50 person company, or 100k person company.