Their gripe can be summed up as the normie frustration with how long it might take to read and memorise all of wikipedia. These ciphers don't take the next step and realise the immense power that comes from the centralised control of these 'sums of human knowledge', nor the consequent uselessness of the internet as a reliable information source.

What they're repeating is still the 90s/2000s utopianist idea of the net as an unsorted trove of pure truth, and their trivial complaint boils down to 'wow, how flippant and superficial it makes us. We don't know what to do with all this learning!' Unfortunately governments figured out exactly what to do with it all, which was shape it, rape it, hide it, direct it. These two are 20 years behind the curve and keeping us all there with them because the net is for their dumb arses now.