I’ll be upfront and say that as a millennial, I was a shithead in my 20s. I never put my best foot forward and my work ethic was questionable at best, especially when I found the job to be bullshit. I think this is common for every generation growing up, so the amount of Gen Z hate I see constantly is staggering. Everywhere you look it is Gen Z being berated for not caring about work and how tech illiterate they are… But honestly I don’t really see that at least in the White Gen Z men. They seem fine and not anymore phone-addicted than Millennials and Gen X’ers, and if they did have a “lacking” work ethic, I don’t really blame them since they are still so young and living in a damn clown world and being constantly reminded of how much of a clown world they live in.
I don’t see a group of failures, I see a group that has been failed by whatever vestiges of a society we have left, and everybody seems to be more interested in keeping them down than bothering to lend a hand in any meaningful way.
The word processing and document editing shift in expertise probably has a lot to do with Google docs. Well that and how Microsoft and other companies have adopted the "product as a service" model and royally paywalled a lot software that's supposed to be the industry standard.
And that's not to mention how much more obnoxious it might be for youngsters to learn how to pirate that shit than it was 10-20 years ago.
I can't entirely blame zoomers or public schools for not wanting to deal with a lot of that. Granted, there are open source options that are pretty solid but sometimes they can be a pain to work with.