a pair of passengers on their flight informed her and her husband that the card payment system had been broken on a previous flight as well.
Holy shit. Big - and even stupider - if true.
However, the airline refuted the claim that the payment system was malfunctioning, alleging, “There were no issues with the card payment terminals on board this flight and no other passenger encountered any difficulty making payments.”
My first thought is those chip readers are wonky. If someone else on the flight, just one person tried their card and didn't work and ended up using cash, the couple should sue the hell out of that airline.
Calling the cops on your customers when you have their names, address and credit card information from when they booked the flight is a bitch move.
In my defense the last time I got on a plane was pre-covid and in my 20+ years of flying I've never purchased a single thing in-flight. And that makes it even more crazy they don't have a policy in place for when customers cannot pay. Policy that doesn't involve:
Calling the police.
Handing the goods over before payment has been processed.
Holy shit. Big - and even stupider - if true.
Who knows.
My first thought is those chip readers are wonky. If someone else on the flight, just one person tried their card and didn't work and ended up using cash, the couple should sue the hell out of that airline.
Calling the cops on your customers when you have their names, address and credit card information from when they booked the flight is a bitch move.
No airline accepts cash anymore. And most require to use saved card information on an app.
In my defense the last time I got on a plane was pre-covid and in my 20+ years of flying I've never purchased a single thing in-flight. And that makes it even more crazy they don't have a policy in place for when customers cannot pay. Policy that doesn't involve:
Calling the police.
Handing the goods over before payment has been processed.
Since some flights don't have wifi most airlines just check that the customer sitting in that seat has a saved payment method.