We make such a big deal about conflict of interest for judges and juries, but we allow companies to sell their services as functionally a combined judge and jury in civil matters.

If you or I have a dispute with a company that goes to arbitration, in the vast majority of cases we will never work with that arbitrator, or their company, again. But whoever we're in dispute with hires arbitrators all the time. Do you think they are going to keep hiring a company that rules against them?