Musk Says He’s Deleted CrowdStrike From Systems After Outage
(www.bloomberg.com)
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You'd think that business-user support would be better company that you pay $250,000 a year to would be better than the customer support you get from your bank...
But it's not.
It kind of depends on how they're structured. You should get some help for 250k a year. From a guy who gets paid 250k a year. The help is not cheap. On both ends, you really gotta make the time count, ya know cuz of the bean counters. But yeah for that amount you should get some engineering help. In some places you would. If it were my company, I would put you in contact with someone who can help. I don't know that every company is positioned to do that.
I've been dealing with a small services business lately, and they're very responsive to email during the weekday. You know that makes me feel good about doing business with them, so that's why I'd make sure any customers of me had that warm service. As the service provide, it's very easy to let it eat all your time, though.