EA PERMANENTLY BANS a user and his account for typing 'STFU'.
(media.kotakuinaction2.win)
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Maybe, or they're covering themselves from a lawsuit. Since I'm sure they will be banning people for things that don't actually violate their terms of service- for example, I don't think the quote in the OP would meet any reasonable standard of harrassment- I don't want to give an angry gamer a cause of action in court for billing for services they are no longer providing. They get sued, the plaintiff maybe you will get access to all sorts of information that they don't want out there