After senior management became aware of the incident and spoke to Donna Hansbrough today, we are reinstating her job, and we are pleased that she has accepted the offer to return to Lowe’s.
First and foremost, there’s nothing more important than the safety of our customers and associates. Products can be replaced; people cannot.
We continue to work closely with law enforcement to investigate and prosecute those who are responsible for this theft and violent attack.
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Back when I worked a corpo job, we mostly solved the contradiction by simply preventing them from being able to shoplift to begin with.
Mostly through a lot of spooking and increasing their paranoia, because rarely are shoplifters cool hardened criminals. Even just a random "security to section orange" over the loud speaker (we had no security or sections) saw a noticeable dip in shoplifting as they would drop their shit and power walk out.
It won't solve it completely, but that's the issue with both people and corporations. They want a full solution to the problem and can never accept that some things can only be helped instead of finished.