Every time I listen to Louis Rossmann, I realize we live in a world where not only do people not own most of the stuff that they use, they're HAPPY that they don't own most of the stuff that they use. Louis' latest video is about someone who got their car stolen in their driveway, with their kid still in the car, and when the cops called Volkswagen to see if they could locate the car, they said no because the person who got their car stolen had been a few days late on that subscription for the month, which while I get if the person herself had been late on the payments had asked that would be understandable, but it's the fucking cops trying to get the woman's car back with her kid in it.
Louis linked the article in the description of the video and apparently the thieves dropped the kid off somewhere and then just took the car, but regardless, I don't think if the police call a car manufacturer, they should make the person who owns the car pay up first, there should be an emergency exception, but they're probably trained (poorly, considering most customer service reps that aren't in banks/credit card institutions are shit), to strictly follow their script no matter what, which is pretty bad itself, but goodness is the world messed up.
Exactly right. Call center work is the most depressing, soul crushing kind of work because your entire job is to get the person off the phone as quickly as possible. Helping them with their problem isn't even what you're graded on.