I remember being told that by HP "support" around 2005. I also remember calling Microsoft directly and being told they'd only help me if I paid them $300, which would get me five support calls for the year. That was the same cost of the Xbox that I just bought. None of those clown could even speak English, so I wasn't going to even give them $30 to tell me to power cycle the damn PC. I found the solution myself, which consisted of quickly typing up a very long series of command lines before the BIOS would automatically reboot. I felt really proud to have fixed it myself.