The Google review system is far too open to abuse. Competitors can make fake accounts and review bomb each other maliciously to boost their own business rankings in terms of search engine optimization. Now you have problems like this, where Indians who vastly outnumber other ethnic groups and who have an obscene ingroup bias can lie en masse to hurt non-Indian businesses.
Solution? Make Google responsible for publishing these defamatory reviews.
The Google review system is far too open to abuse. Competitors can make fake accounts and review bomb each other maliciously to boost their own business rankings in terms of search engine optimization. Now you have problems like this, where Indians who vastly outnumber other ethnic groups and who have an obscene ingroup bias can lie en masse to hurt non-Indian businesses.
Solution? Make Google responsible for publishing these defamatory reviews.