I work with a guy who was previously in the finance sector of IT, one of the odd things that he has informed me of is how cheap they are and their attitude towards IT. It is like IT wasn't earning its way so they weren't getting respect and resources etc.
The very notion seems insane to me in the IT age where your business is heavily dependent on the IT being up all the time no excuses accepted. I have to imagine that this incident is a wake up call for a bunch of industries.
I'm not a IT person but even so I know full well to test before deployment. Heck I won't update the kernel on my PC before I have confirmed that I have a recent Timeshift to draw from if need be. The backups are created automatically but even so I still confirm.
The reason is probably because IT businesses started gouging companies for their mediocre and lacklustre services and using competition-excluding contracts coupled with extortionate fees in order to get these companies in stranglehold service agreements.
Years later these companies found out what kind of shit-tastic services they received and the costs were so high that they couldn't even get decent IT updates out of the contract. And now they know better than to trust IT businesses and treat them like the bottom-feeding scum that they are. :')
You'd think that business-user support would be better company that you pay $250,000 a year to would be better than the customer support you get from your bank...
It kind of depends on how they're structured. You should get some help for 250k a year. From a guy who gets paid 250k a year. The help is not cheap. On both ends, you really gotta make the time count, ya know cuz of the bean counters. But yeah for that amount you should get some engineering help. In some places you would. If it were my company, I would put you in contact with someone who can help. I don't know that every company is positioned to do that.
I've been dealing with a small services business lately, and they're very responsive to email during the weekday. You know that makes me feel good about doing business with them, so that's why I'd make sure any customers of me had that warm service. As the service provide, it's very easy to let it eat all your time, though.
I work with a guy who was previously in the finance sector of IT, one of the odd things that he has informed me of is how cheap they are and their attitude towards IT. It is like IT wasn't earning its way so they weren't getting respect and resources etc.
The very notion seems insane to me in the IT age where your business is heavily dependent on the IT being up all the time no excuses accepted. I have to imagine that this incident is a wake up call for a bunch of industries.
I'm not a IT person but even so I know full well to test before deployment. Heck I won't update the kernel on my PC before I have confirmed that I have a recent Timeshift to draw from if need be. The backups are created automatically but even so I still confirm.
The reason is probably because IT businesses started gouging companies for their mediocre and lacklustre services and using competition-excluding contracts coupled with extortionate fees in order to get these companies in stranglehold service agreements.
Years later these companies found out what kind of shit-tastic services they received and the costs were so high that they couldn't even get decent IT updates out of the contract. And now they know better than to trust IT businesses and treat them like the bottom-feeding scum that they are. :')
You'd think that business-user support would be better company that you pay $250,000 a year to would be better than the customer support you get from your bank...
But it's not.
It kind of depends on how they're structured. You should get some help for 250k a year. From a guy who gets paid 250k a year. The help is not cheap. On both ends, you really gotta make the time count, ya know cuz of the bean counters. But yeah for that amount you should get some engineering help. In some places you would. If it were my company, I would put you in contact with someone who can help. I don't know that every company is positioned to do that.
I've been dealing with a small services business lately, and they're very responsive to email during the weekday. You know that makes me feel good about doing business with them, so that's why I'd make sure any customers of me had that warm service. As the service provide, it's very easy to let it eat all your time, though.