Musk Says He’s Deleted CrowdStrike From Systems After Outage
(www.bloomberg.com)
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The reason is probably because IT businesses started gouging companies for their mediocre and lacklustre services and using competition-excluding contracts coupled with extortionate fees in order to get these companies in stranglehold service agreements.
Years later these companies found out what kind of shit-tastic services they received and the costs were so high that they couldn't even get decent IT updates out of the contract. And now they know better than to trust IT businesses and treat them like the bottom-feeding scum that they are. :')
You'd think that business-user support would be better company that you pay $250,000 a year to would be better than the customer support you get from your bank...
But it's not.
It kind of depends on how they're structured. You should get some help for 250k a year. From a guy who gets paid 250k a year. The help is not cheap. On both ends, you really gotta make the time count, ya know cuz of the bean counters. But yeah for that amount you should get some engineering help. In some places you would. If it were my company, I would put you in contact with someone who can help. I don't know that every company is positioned to do that.
I've been dealing with a small services business lately, and they're very responsive to email during the weekday. You know that makes me feel good about doing business with them, so that's why I'd make sure any customers of me had that warm service. As the service provide, it's very easy to let it eat all your time, though.