For as much as gobble provides, you never hear about their customer service. I imagine that it is mostly non-existent except for entities that give them money or hold actual power.
It's all AI how-to's and self-service b.s. You go in to it knowing that you're on your own, and will likely have to rely on third-parties for help. You're right, though: massive corporations and businesses actually get real support, because they actually pay real money to use their services, instead of simply being the product.
I don't believe that Google even has a customer service department that is public facing at all.
I got locked out of my old gmail account years ago and I can't guess the password exactly. Idk if I changed it and forgot or what. I've looked into if there is any way to contact google to get a password reset, and the answer is absolutely not.
I had to deal with that myself a while ago, and yes it's entirely on your own. I did manage to find a solution however, accidentally. I apologize that I can't remember the specific site, but I found that the requirements for either resetting or signing in were lighter on one of their sites compared to the others, so I'd try a number of their different sites and see if you can get any to work.
For as much as gobble provides, you never hear about their customer service. I imagine that it is mostly non-existent except for entities that give them money or hold actual power.
customer service is for the customers, not the products.
It's all AI how-to's and self-service b.s. You go in to it knowing that you're on your own, and will likely have to rely on third-parties for help. You're right, though: massive corporations and businesses actually get real support, because they actually pay real money to use their services, instead of simply being the product.
I don't believe that Google even has a customer service department that is public facing at all.
I got locked out of my old gmail account years ago and I can't guess the password exactly. Idk if I changed it and forgot or what. I've looked into if there is any way to contact google to get a password reset, and the answer is absolutely not.
I had to deal with that myself a while ago, and yes it's entirely on your own. I did manage to find a solution however, accidentally. I apologize that I can't remember the specific site, but I found that the requirements for either resetting or signing in were lighter on one of their sites compared to the others, so I'd try a number of their different sites and see if you can get any to work.
I'd imagine that's an oversight that's been corrected or eventually will be.
It's possible, or it's possible that it's just another sign that they've become too bloated to maintain structural coherence.
When customer's are the service, why have any customer service.