It's junk. 4 years old. Scratched up, cracked screen. Obsolete. Why do they want it so bad? They say they'll even give me a new phone for free or a heavily discounted one if I'll simply give them my 4 year old old phone. Seems suspicious.
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I'm adjacently involved in this industry.
Here's a small example
C Grade S23 Ultra can still sell for $150-$200 in the b2b market.
A Grade S23 Ultra can still sell for $300+ in the B2B market.
Refurbisher buys it, repairs it. An A grade S23 Ultra can still sell for $400-500 in the USA $600+ in the 2nd and 3rd world markets because Samsung isn't exactly importing a bunch of brand new $1200 phones where people are making $10k a year lol
So.. you've paid off your flagship phone, handed it over to them, get an interest free loan and maybe a discount on a new flagship, but they're totally offsetting or even profiting off your trade in by simply casting a wide net to collect as many trade ins as possible, they're not targeting your phone specifically, just a wide net. Plus they're getting you as a customer for 2-3 years until you pay off the phone.
Their program doesn't care that much about your exact phone, model and condition, they're just playing the numbers and casting a wide net since SOOO many people focused on getting the newest flagship models there's loads In the market.
Then honestly the deal isn't terrible... The S23 Ultra was 1200 new, selling for $300 today in decent condition. If the carrier is giving you a $200 discount or so, fair enough.. about what you'd get or more than if you'd try selling it directly. If you kept it in pristine condition, selling it used directly to a consumer for $400 would be better.