Mind Games
(media.scored.co)
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Most people I know got their refunds and left, and they were pretty constant players. The handful that didn't haven't played in a while.
It was inevitable to lose some portion of your playerbase, that's the fate of all multiplayer only games. But when you have a difficult multiplayer only game with a steep learning curve, you want your dedicated players around to carry newbies into it.
Instead they drove many off, whether by controversy or simply lack of any real interesting things to do, and that means it'll just slow die from here.
What did they do?
Extremely downplayed or in some cases outright denied that you would be required to link a Playstation account to the game to play it, after they disabled it on launch. Leading to a lot of people being told they would lose access to their game after they had already bought it, and then had multiple people at thier company mock people being upset about it.
It went bad enough that Steam waived their refund restrictions for the game and offered it for people with 100s of hours.
After that they've been nerfing a TON of shit, hence the defections (combine that with the bots ragdolling players WAY the hell to much)
The Bots have been overpowered since release and the huge fucking power gap between them and the Bugs is so bad I don't even understand it. Double so because you can just go start doing Bot missions from the outset without being told they are legions harder, which is a great way to instantly ruin new players desire to get into it.
Also, PVE game "balance player nerfs." Always a sign of a bad dev.