Make it make sense.
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I don't understand how these people aren't fired immediately. The correct response is, "we're sad to lose you as a customer and hope that you'll be back sometime in the future." But community managers in this industry mostly like to dunk on customers and exhibit the toxic behavior that that they accuse everybody else of. (Yes, rule #2: SJWs always project.)
Its even worse because since dealing with that in a positive and productive manner is literally the entire job of a community manager.
Wendy's Twitter has unironically ruined our entire society.
At this point you have to assume their opinions do in fact represent those of the company/devs.
If it was overwatch, theyd be reported and banned rofl.