That 2 hour window is just for "no questions asked" refunds. You can pretty easily get refunds further on if you demonstrate good reason, such as "its not what it portrays itself as." I've managed it a few times on whim purchases that ended up not being fun once the "true game" opens up.
I have also returned a game outside of the 2-hour window; No Man's Sky. I bought it a few years ago once it had shaped up from it's initial disastrous release, but 3-4 hours in I realized what the loop was going to be the whole time and didn't want to do any more of that. I explained myself in my return request, and the next day I was credited for the purchase.
My worst Steam experiences are the comment sections by far.
That 2 hour window is just for "no questions asked" refunds. You can pretty easily get refunds further on if you demonstrate good reason, such as "its not what it portrays itself as." I've managed it a few times on whim purchases that ended up not being fun once the "true game" opens up.
I have also returned a game outside of the 2-hour window; No Man's Sky. I bought it a few years ago once it had shaped up from it's initial disastrous release, but 3-4 hours in I realized what the loop was going to be the whole time and didn't want to do any more of that. I explained myself in my return request, and the next day I was credited for the purchase.
My worst Steam experiences are the comment sections by far.
I only get auto reply after the cutoff point, so your fortune may differ.
That's fair, my experience might not be universal.
Like all tech stuff it probably depends on if there is a human reading it at the time or just an auto response.