Think about it, when have you ever played any kind of game or RPG where all the character creation does is change the player's appearance? I do get some people like that but I've noticed a very consistent pattern of more customisation options usually means the devs have spent too much time on that rather than the gameplay and story.
There's also the other factor of these little background tag stories they try to introduce like with religion or lifepaths. They gives you the impression this is suppose to be some kind of meaningful choice but in reality all it does is change a few dialogue responses and has very little effect on the main story itself. It feels like there are certain mechanics I see regularly getting shoehorned into genres that don't belong in it and they're meant for a certain type of person that isn't really that interested in gameplay and more interested in cosmetics and general customisation.
BG3 devs complained because they “put so much work into character creation” and people kept picking “bland builds”. The simple fact is people will either pick entirely off min-maxing or what they find most aesthetically pleasing. Character creation is also lazier than a static character as it wipes out most the need for a backstory (again see bg3) for the character which makes them feel empty.
except BG3 has very poor customization. You need to choose from a short list of predefined faces, for humans is worse since you have asian, african or european esthetics and you end up with just 2or3 choices.
MassEffect had much better customization.
One thing I found quite amusing is how when you pick human even though the white colour swatch is the first in the colour palette for skin colour it switches to black, meanwhile the elves default to the white skin colour. That's definitely not a coincidence lol. I didn't check the other races for that though because a bunch of them have default non-human skin tones.
They were getting input from Curtis Yarvin 👀