No, but it's on the stewardesses to recognize that an improperly cleaned seat is unusable and that it's a maintenance issue. Same with the pilot.
Absolutely. I think the pilot is the greater issue here, at least from what I read. When they failed no miserably during cleaning, there may not be a good solution here - it's either delaying the flight to clean it up or denying these people boarding.
I'm playing Devil's advocate a bit, but I think at least 80-90% of the fault lies with the company for not having proper procedures in place for such a situation, rather than with low-level employees.
At that point they simply have to ask for volunteers to take a later flight and offer an incentive. If no one takes it, they involuntarily bump two people, and apply the DOT compensation rules.
Yes, that is the best solution.
It's really simple, and the aircrew and pilot turned it into a big deal because they were trying help the airline duck its financial responsibility in this situation.
I'm 99% sure that they don't care about the 600 dollars or whatever that the airline would have to pay. It's not their money.
Which raises the question: is it incompetence or malice?
I'm 99% sure that they don't care about the 600 dollars or whatever that the airline would have to pay. It's not their money.
IDK, I fly a lot, and I've never seen someone get the involuntary benefits, because I've seen the airline go up to $2,000 in flight credits plus hotel and food vouchers to get a volunteer. They really don't want to pay you cash for some reason.
It wouldn't surprise me if there was a mandate to avoid an involuntary bump at all costs, just like the pilots will move Heaven and Earth to push back from the gate on time even if it means sitting for an hour on the tarmac, because that's what the airline's on time percentage is based on.
Which raises the question: is it incompetence or malice?
I've worked in large organizations for most of my life, and it never ceases to amaze me how many people, when presented with an unexpected circumstance, will simply wing it, rather than call someone in authority for help. Their unnecessary split second decisions have caused all manner of havoc that would have been avoided if they had just taken a moment and reached out.
It wouldn't surprise me one bit if the pilot simply fell back on "the FAA says I can kick anyone I want off my plane for any reason" rather than call management and ask them what they wanted to do.
As this has now hit the internet and starting to pop up everywhere in the news, I'm sure Air Canada wishes he had reached out instead of acting on his own initiative. The only thing they're probably grateful for is that nobody had the presence of mind to film the whole thing, because that has so much more impact on the public.
IDK, I fly a lot, and I've never seen someone get the involuntary benefits, because I've seen the airline go up to $2,000 in flight credits plus hotel and food vouchers to get a volunteer. They really don't want to pay you cash for some reason.
There's probably some sort of procedure for that. But whether they'd not deny boarding to someone and instead demand that they sit in puke, that's just strange.
Though $2,000 in flight credits sounds fantastic. I'd take that in a jiffy. Unfortunately, there is barely any overbooking in the EU - I've never seen anyone being denied boarding.
It wouldn't surprise me if there was a mandate to avoid an involuntary bump at all costs, just like the pilots will move Heaven and Earth to push back from the gate on time even if it means sitting for an hour on the tarmac, because that's what the airline's on time percentage is based on.
I thought it was based on arrival time. At least, I'm pretty sure it is here.
I've worked in large organizations for most of my life, and it never ceases to amaze me how many people, when presented with an unexpected circumstance, will simply wing it, rather than call someone in authority for help.
It seems like the perfect solution. Make it their problem rather than yours.
The only thing they're probably grateful for is that nobody had the presence of mind to film the whole thing, because that has so much more impact on the public.
Good point, it's not just people who are victimized by this . Though during every single flight we're told that it's not permitted to film or photograph crew or passengers without their permission. I thought it was to foil ethots, but now I'm wondering...
I thought it was based on arrival time. At least, I'm pretty sure it is here.
We track on time departure in the US, and it's based on when they push back from the gate.
On time arrival is probably tracked too, and my guess is that it's based on touchdown time given that's usually closer to when my ticket says we're supposed to land then when we actually arrive at the gate and start to get off.
I suspect airlines care far less about the arrival time since there are so many factors out of their control like weather or being bumped in landing priority by the air traffic controllers.
Absolutely. I think the pilot is the greater issue here, at least from what I read. When they failed no miserably during cleaning, there may not be a good solution here - it's either delaying the flight to clean it up or denying these people boarding.
I'm playing Devil's advocate a bit, but I think at least 80-90% of the fault lies with the company for not having proper procedures in place for such a situation, rather than with low-level employees.
Yes, that is the best solution.
I'm 99% sure that they don't care about the 600 dollars or whatever that the airline would have to pay. It's not their money.
Which raises the question: is it incompetence or malice?
IDK, I fly a lot, and I've never seen someone get the involuntary benefits, because I've seen the airline go up to $2,000 in flight credits plus hotel and food vouchers to get a volunteer. They really don't want to pay you cash for some reason.
It wouldn't surprise me if there was a mandate to avoid an involuntary bump at all costs, just like the pilots will move Heaven and Earth to push back from the gate on time even if it means sitting for an hour on the tarmac, because that's what the airline's on time percentage is based on.
I've worked in large organizations for most of my life, and it never ceases to amaze me how many people, when presented with an unexpected circumstance, will simply wing it, rather than call someone in authority for help. Their unnecessary split second decisions have caused all manner of havoc that would have been avoided if they had just taken a moment and reached out.
It wouldn't surprise me one bit if the pilot simply fell back on "the FAA says I can kick anyone I want off my plane for any reason" rather than call management and ask them what they wanted to do.
As this has now hit the internet and starting to pop up everywhere in the news, I'm sure Air Canada wishes he had reached out instead of acting on his own initiative. The only thing they're probably grateful for is that nobody had the presence of mind to film the whole thing, because that has so much more impact on the public.
There's probably some sort of procedure for that. But whether they'd not deny boarding to someone and instead demand that they sit in puke, that's just strange.
Though $2,000 in flight credits sounds fantastic. I'd take that in a jiffy. Unfortunately, there is barely any overbooking in the EU - I've never seen anyone being denied boarding.
I thought it was based on arrival time. At least, I'm pretty sure it is here.
It seems like the perfect solution. Make it their problem rather than yours.
Good point, it's not just people who are victimized by this . Though during every single flight we're told that it's not permitted to film or photograph crew or passengers without their permission. I thought it was to foil ethots, but now I'm wondering...
We track on time departure in the US, and it's based on when they push back from the gate.
On time arrival is probably tracked too, and my guess is that it's based on touchdown time given that's usually closer to when my ticket says we're supposed to land then when we actually arrive at the gate and start to get off.
I suspect airlines care far less about the arrival time since there are so many factors out of their control like weather or being bumped in landing priority by the air traffic controllers.