Boomers in customer service dealt with their peers and neighbors.
Gen Z in customer service deal with demanding and "diverse" customers who can barely speak the language.

I don't blame Gen-Z. Why should they be expected to be upbeat faced with that?

Or Gen-Z is made up of those people who don't care about anyone but their in-group.

Boomers in customer service dealt with their peers and neighbors.
Gen Z in customer service deal with demanding and "diverse" customers who can barely speak the language.

I don't blame Gen-Z. Why should they be expected to be upbeat faced with that?