If you don't have experience with a Valve-run game specifically, they are not interested in PR. They aren't interested in community managers, or hubs for people to speak with developers or complain with developers.

That being said common complaints for games do usually get addressed but it is entirely on Valve Time and they do not adjust this due to people complaining (typically).

The reason I am saying this is because I have played dota 2 since closed beta (10ish years now?), TF2 in early years, and they just have always worked on their own time. And they are typically not interested in having a community facing worker, as that work fucking sucks.

If you don't have experience with a Valve-run game specifically, they are not interested in PR. They aren't interested in community managers, or hubs for people to speak with developers or complain with developers.

That being said common complaints for games do usually get addressed but it is entirely on Valve Time and they do not adjust this due to people complaining (typically).

The reason I am saying this is because I have played dota 2 since closed beta, TF2 in early years, and they just have always worked on their own time. And they are typically not interested in having a community facing worker, as that work fucking sucks.