Western society in a nutshell
(twitter.com)
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The reason the workers are likely saying this is because they're trying to keep themselves from getting in trouble. in most professional instances, you are not allowed to touch kids. Even if they are actively hurting people or destroying property, laying a hand on a minor could have major consequences for both the employees and the company.
The mom or dad should have dragged her out of the store by the hair, blame them for being shit parents.
I can see stopping themselves from intervening if that is the case, but why warn off a non-employee?