Woke up to the news the news that Crowd Strike killed bunch of IT infrastructure. We weren't using that POS software in our company so the work day was not bad for me. I was talking to a co-worker about this news. I mentioned 'Crowd Strike is going go broke over this'. He said, 'No they won't.' "Won't they get sued into the ground for this." "Microsoft hasn't been sued over its bad updates."
I do a quick search to see if I could prove him wrong. All I could find is individuals taking Microsoft to court for forcing updates but no corporations have. It appears the software EULAs are so legally airtight that if a software update costs your company millions or billions...tough shit and suck it up.
Crowd Strike did several bad IT practices this update.
- Deploying on a friday (lol)
- not testing the update deployment (the update itself could've been fine but the update server might have corrupted the file)
- not doing a staged update
- the software probably makes it difficult or impossible to defer updates
As well Microsoft is still Microsofting with its driver BSODs.
I'm doubtful that either Crowd Strike or Microsoft will be held to account for the billions of dollars lost and millions of people that had their day ruined over this.
Basically, software companies are like vaccine companies and they are immune to legal liability.
Have a good weekend, unless you're in IT.
Great insights, but I do think they’re going to get sued into the ground, atleast crowdstrike if not microsoft. Crowdstrike’s stock value has already plummeted, down 20% over a month, and the cost to many of these companies is just going to be too much to eat.
A MONUMENTAL fuck up. The details will be interesting as they emerge.
They're likely to face suits for loss of business. I doubt any purchase agreement covers "we're going to brick your machines".
On a random note, does anyone remember when EVE Online did an update and they apparently somehow borked boot.ini on peoples' computers? It caused total chaos for a lot of people.
Yes I do remember that. That was a fun week.