The last time I bought something from Best Buy it was an in-store pickup. It said that I should expect the order to be ready in an hour and after waiting several hours I just decided to go into the store. I immediately noticed that there were only like three people working the entire store (including the cashier) on a Saturday afternoon. An lo and behold the product that I wanted was still sitting on the shelf un-picked. So I grabbed it myself and walked out with it.