Think about it, when have you ever played any kind of game or RPG where all the character creation does is change the player's appearance? I do get some people like that but I've noticed a very consistent pattern of more customisation options usually means the devs have spent too much time on that rather than the gameplay and story.
There's also the other factor of these little background tag stories they try to introduce like with religion or lifepaths. They gives you the impression this is suppose to be some kind of meaningful choice but in reality all it does is change a few dialogue responses and has very little effect on the main story itself. It feels like there are certain mechanics I see regularly getting shoehorned into genres that don't belong in it and they're meant for a certain type of person that isn't really that interested in gameplay and more interested in cosmetics and general customisation.
The true purpose of character creators is to make you spend time in the game and get invested before you start playing it.
If they just put you in the game then you say "ugh y-axis control is backwards. delete." If you spent 15 minutes on your character then you say "fine I guess I'll dick around with ten pages of settings to fix it".
If this wasn't the case they'd say you can change your look at any time, or any time before endgame, or at least once. But instead they say you better spend lots of time on character creation or you'll regret it later.