Barret after sales support is somewhat legendary. There was one occasion where they gave phone support to a US soldier in a firefight in Iraq or something. Call center guy got the workshop on the phone and the soldier was able to clear his jam and unfuck his springs or whatever. Pew Pew resumed.
Most small government departments don't have the budget or the access to high quality, specialist gunsmiths to service, repair and upgrade their gear. Being able to send it back to the manufacturer's workshop is a significant advantage. Taking that away causes the government department to re-think their service and maintenance procedures or to shelve the weapons until they do.
Barret after sales support is somewhat legendary. There was one occasion where they gave phone support to a US soldier in a firefight in Iraq or something. Call center guy got the workshop on the phone and the soldier was able to clear his jam and unfuck his springs or whatever. Pew Pew resumed.
Most small government departments don't have the budget or the access to high quality, specialist gunsmiths to service, repair and upgrade their gear. Being able to send it back to the manufacturer's workshop is a significant advantage. Taking that away causes the government department to re-think their service and maintenance procedures or to shelve the weapons until they do.