See, presented with that sort of situation, I'd take the whole pile of tickets, put it into Puppet and bang out an image for them in an afternoon. Are they bullshitting? Maybe. But they're gonna have to be more creative about it than trying to push the wait on me, cuz I've got my tools figured out.
Oh, you want a new VM too? Wait ten minutes and you'll get an email when the clone is done. Close ticket.
Ah, but that would require my company to have half a clue with regards to proper devops and automation, as well as being willing to fork over the money to implement something like that. The Ivory Tower that is our "Enterprise" team is too busy holding the network together with bubblegum and chicken wire, and covering their own asses for their fuck-ups, to allow us plebs at the support bench access to tools that might make our lives easier. Trying to get the execs to open the purse strings for something new on the network that could automate our workflows and save us tons of man-hours is like trying to steer a battleship - they're still stuck in the mindset of the fallacy that IT is a cost-center.
I really need to find a different place to work. For being a business that considers itself "world class", the IT department is still effectively in the stone age.
Well, you're going about it all wrong.
See, presented with that sort of situation, I'd take the whole pile of tickets, put it into Puppet and bang out an image for them in an afternoon. Are they bullshitting? Maybe. But they're gonna have to be more creative about it than trying to push the wait on me, cuz I've got my tools figured out.
Oh, you want a new VM too? Wait ten minutes and you'll get an email when the clone is done. Close ticket.
Ah, but that would require my company to have half a clue with regards to proper devops and automation, as well as being willing to fork over the money to implement something like that. The Ivory Tower that is our "Enterprise" team is too busy holding the network together with bubblegum and chicken wire, and covering their own asses for their fuck-ups, to allow us plebs at the support bench access to tools that might make our lives easier. Trying to get the execs to open the purse strings for something new on the network that could automate our workflows and save us tons of man-hours is like trying to steer a battleship - they're still stuck in the mindset of the fallacy that IT is a cost-center.
I really need to find a different place to work. For being a business that considers itself "world class", the IT department is still effectively in the stone age.