Complacency is the death of objectivity. Simply put, trolls bring chaos into an organized structure. This lets you either sharpen your stone with facts or cede to a higher argument. We wouldn’t be here without skepticism, so for even the smallest interlude to question us brings about the refinement of our position or a change in how we view current situations. Downvotes are an anethema to the situation, not a response.
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Trolls are not agents of unmitigated chaos or skepticism absolutists, they are just spergs with specific agendas and a willingness to lie and/or break rules. Generally that agenda is pushing a specific viewpoint or just shitting up communication in any way possible, but their inability to engage in good faith is what makes them a troll.
Whether any specific someone is a troll is up for debate, but that trolls are actually unhealthy is pretty much the part of the definition of a troll.