When I book a hotel, I make a concerted effort to do it directly from the hotel's website and not through one of the many intermediary sites that book for you for a big upcharge which dominate search engine results.
Last time I did that however, I slipped up somewhere along the way and ended up booking through hotels.com or something and ended up paying an extra $50 for the room. I realized this too late; so out of curiosity I looked up their reviews. Lots of people complaining they got tricked like me or they couldn't change their reservations or even get refunds. I then considered myself lucky that I even got the room at all.
I work at a hotel. Always book direct. I can't even begin to tell you the number of horror stories I have with "guest thought they had a reservation through Expedia..."
When I book a hotel, I make a concerted effort to do it directly from the hotel's website and not through one of the many intermediary sites that book for you for a big upcharge which dominate search engine results.
Last time I did that however, I slipped up somewhere along the way and ended up booking through hotels.com or something and ended up paying an extra $50 for the room. I realized this too late; so out of curiosity I looked up their reviews. Lots of people complaining they got tricked like me or they couldn't change their reservations or even get refunds. I then considered myself lucky that I even got the room at all.
I work at a hotel. Always book direct. I can't even begin to tell you the number of horror stories I have with "guest thought they had a reservation through Expedia..."