This is something that I thought with Baldur's Gate 3 as well even with the race customisation and everything. People were noting in the character creation how the male/female characters look exactly the same. That's not really the worse of it though. When you start examining them in a bit more detail you realise for the most part, they really do look generic. Sure, they've got horns or tails on them, but that's about it, the artists haven't really spent any time trying to edit their curves and features beyond that and it shows.
I'm also going to throw some shade at Starfield now since I hadn't realised thankfully but that's going to be releasing in about 3 weeks since September is coming up. Sorry guys because I know some people are looking forward to it, I was willing to give Baldur's Gate 3 a chance too and it failed hard.
https://youtu.be/OtXlygBDX4M?t=755
If you advertise customisation as one of your biggest features, this is not what I want to see. Even No Man's Sky with their aliens and everything has so much more variety than this. If you asked me a few weeks ago whether graphics matter I would have said no and really, it still doesn't. I think though art design matters and what is surprising me is that this is yet another heavily hyped big studio title all the normies are looking forward to but I'm just not impressed.
I would rather see something like 6 unique and interesting companions that the artists took their time with designing rather than whatever generic NPC customiser this is supposed to be because even the characters they're giving you brief glimpses of in their trailers don't look remotely interesting.
Now don't get me wrong, I can see why people would think that way, but don't be fooled by the sliders vs clicky options argument. Morph sliders sort of work, but I've noticed that unless it's something like Fallout 4 they often end up being quite restricted and it's because the devs don't want people changing the models too much and potentially breaking something. No Man's Sky I'm fairly sure has a hell of a lot of customisation in spite of it not bothering with sliders unless they updated something differently when I wasn't looking.
By this measure I'd rather see 1000 options for you to click through that have been intentionally created by a proper artist rather than whatever monstrosity a player has come up with by borking their noses and eyes in the wrong position. Of course yes, one could argue that's the point and players should be able to break their MC as much as they like and there's an argument to be made for that.
I'll also argue from the dev perspective as well that it's so much easier simply giving a thousand different combinations to click through than it is to get these sliders up and running. This means more time on actual gameplay or throwing art at the customisation menus because all you're doing is clicking a button rather than anything complicated. In fact I can confirm that because I've designed it all in my head and know how it works lol I'd hate to have to look at sliders so I can see partly why the devs would just grab a third party tool and do it that way. It's a balancing act, but even as a gamer I tend towards fixed options because I just want to play the damn game personally.