I know I know, Matt Patt. Cringe aside, I was very surprised he would make a video on this subject, so I gave it a watch and thought his take was interesting.
tl,dw: movie critics like movies that take risks and attempt to push the boundaries, while audiences like movies that are fun and nostalgic. The movie industry profits from this dynamic because it creates an us-versus-them dichotomy between audiences and critics, making audiences easier to market to.
in their minds they're always pushing the boundaries because they're always the weaker side despite the fact 95% of the media and pop culture already agreed with their narratives