Theory: there is a technological great replacement as well
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For a while during and after covid I was doing curbside pick up for groceries. And when everything I ordered was in stock it was typically great. 15 minutes ordering online, show up the next morning wait less than 10 and my car is loaded up and I’m ready to go home. Huge time saver. But as things started to open back up and inflation started kicking in things got worse. Those working curbside pick up became insanely slow. Could take anywhere from 45 minutes to an hour before they’d bring my stuff out. As soon as that consistently became less convenient I was back in the store.