You need to treat them like children, but that doesn't mean you need to be cruel. Just be clear and firm. Any time I'm facing-down a hysterical woman, I simply LARP as their father, and talk to them in that tone. Calms them down instantly. That's just an example of what I'm talking about.
You need to treat them like children, but that doesn't mean you need to be cruel. Just be clear and firm. Any time I'm facing-down a hysterical woman, I simply LARP as their father, and talk to them in that tone. Calms them down instantly. That's just an example of what I'm talking about.