In that case there would be a short term loss on banning some customers. The long term gain would be in the power to silence anyone criticizing your company. Sony/Microsoft would work with Facebook/Twitter/Amazon/Google to silence anything they want. They already work with each other to kill competitors like Parler. In the long term having ability to censor all public opinions over the Internet is much more profitable.
In that case there would be a short term loss on banning some customers. The long term gain would be in the power to silence anyone criticizing your company. Sony/Microsoft would work with Facebook/Twitter/Amazon/Google to silence anything they want. They already work with each other to kill competitors like Parler. In the long term having ability to censor all public opinions over the Internet is much more profitable.
That may sounds great but there will always be dissidents so in effect their reckless banning would always result in losing customers.