Had the same thing happen to me at Taco Bell a couple weeks ago. They had to bring out the food after a long wait and apologized (but because they were still short-staffed) and offered a coupon for a free taco. What a class act. That's the first fast food establishment that I've seen that has stepped up and apologized and offered a coupon in the past year and it wasn't even that long of a wait compared to other experiences I've had. For me, that earns them a Taco Bell instead of a Taco Hell. It's the fucking little things like that that make a difference. The brown, meat-flavored oatmeal in my burritos was even still warm by the time I got home.
Had the same thing happen to me at Taco Bell a couple weeks ago. They had to bring out the food after a long wait and apologized (but because they were still short-staffed) and offered a coupon for a free taco. What a class act. That's the first fast food establishment that I've seen that has stepped up and apologized and offered a coupon in the past year and it wasn't even that long of a wait compared to other experiences I've had. For me, that earns them a Taco Bell instead of a Taco Hell. It's the fucking little things like that that make a difference. The brown, meat-flavored oatmeal in my burritos was even still warm by the time I got home.