Netflix, for the Cuties
(media.kotakuinaction2.win)
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You aren't going to get anything out of customer support. They aren't allowed to express their personal opinion to customers, all they can do is copy/paste the company line
I'm sure even the most corporate entity isn't going to punish a representative stating the company is against pedophilia, and if that's a controversial statement, then we've well passed the point of no return.
The point is someone in customer service isn't authorized to speak for the company, no matter what the question at hand is. I'm sure there's no exception in the training material for pedophilia.
All they are allowed to do is copy/paste or repeat the approved text