I meant that some people actually put Sir/Madam (as in they don't choose one but put both in the email) which makes it sound like you didn't bother to look up anything about the person and instead cover your ass by putting both.

As for how to start "Good morning Mr X." Is definitely the way I'd go about it. Also, at least around here, some people like to use stuff like Dr when they have a doctorate so if you find that out and start with " Good morning Dr X" you tend to get an even better start.

As a business owner (still small and struggling though) I'd more likely read something that starts with "Good Morning Mr. X" or just " Mr. X" than the ones that start with "Mr/Ms X" that kind of disregard for the actual person I'll only accept from my government (cause I don't have a choice)

Hopefully I can strangle HR in my own business to avoid infestation.

Edit: Also bare in mind that in my language you can tell gender from how the 1st name ends so no reason not choose either Sir or Madam

I meant that some people actually put Sir/Madam (as in they don't choose one but put both in the email) which makes it sound like you didn't bother to look up anything about the person and instead cover your ass by putting both.

As for how to start "Good morning Mr X." Is definitely the way I'd go about it. Also, at least around here, some people like to use stuff like Dr when they have a doctorate so if you find that out and start with " Good morning Dr X" you tend to get an even better start.

As a business owner (still small and struggling though) I'd more likely read something that starts with "Good Morning Mr. X" or just " Mr. X" than the ones that start with "Mr/Ms X" that kind of disregard for the actual person I'll only accept from my government (cause I don't have a choice)

Hopefully I can strangle HR in my own business to avoid infestation.